NOT GETTING QUALITY BUSINESS INFO FROM INFORMATION SYSTEMS

The Scenario
The company’s CEO and executive team were growing increasingly frustrated with their IT team’s lack of leadership and innovative technology solutions to improve business productivity and growth. The executive team wasn’t getting accurate and timely reports that they could trust -- reports they needed to make smart business decisions. And when the executive team asked IT for something, the answer was usually a dispirited “no.”

You see, the IT department was consumed with fighting fires just to keep the system running. And despite working long hours, the team lacked efficiency. Users hated the system because it was cumbersome, and the company was simply stuck -- crippled by both its IT system and its internal/external IT people.

The CEO had learned of Lazorpoint, its PointMan™ system and its unique approach to information systems management a few years earlier. Only now did it become clear that managed IT services were surely a better, more strategic option than break-fix IT support. So, the CEO replaced his IT director with the Lazorpoint team; this prompted the IT director’s two direct reports to resign almost immediately. Initially, the CEO was concerned that the departure of all the company’s internal knowledge on information systems would hinder the company’s ability to serve its customers. But Lazorpoint assured the CEO that his company, like so many others in the past, would get through this and be better for it.