--- title: Quality Business Systems Case Study description: How a CEO and their executive team were faced with an inefficient IT department that was hampering growth and what they did to transform their business. --- [![LAZ-Full-Horizontal-REV Just the Name](https://www.lazorpoint.com/hubfs/Logos/Lazorpoint%20Logos/LAZ-Full-Horizontal-REV%20Just%20the%20Name.png) ](https://www.lazorpoint.com) ![burger icon](https://www.lazorpoint.com/hubfs/Digifianz/Assets/Icons/Burger%20white.png) ![times icon](https://www.lazorpoint.com/hubfs/Digifianz/Assets/Icons/Times%20white.png) - [Solutions](https://www.lazorpoint.com/solutions) - [Insights](https://www.lazorpoint.com/insights) - [Company](https://www.lazorpoint.com/company/the-lazorpoint-team) [ Talk to an expert ](https://www.lazorpoint.com/talk-to-an-expert) [ Get a Quote ](https://www.lazorpoint.com/talk-to-an-expert) IT Solutions That Deliver Peace of Mind [Solutions](https://www.lazorpoint.com/solutions) - [![chevron icon](https://www.lazorpoint.com/hubfs/Digifianz/Assets/Icons/Chevron%20right%20white.png) Managed IT Services ](https://www.lazorpoint.com/solutions/it-managed-services) - [![chevron icon](https://www.lazorpoint.com/hubfs/Digifianz/Assets/Icons/Chevron%20right%20white.png) Case Studies ](https://www.lazorpoint.com/it-case-studies) Beyond the Checklist: Why Platform Scale Fails Without a Unified IT Blueprint When a private equity firm closes on a platform company, IT is frequently treated as an administrative post-close detail. That’s the assumption that... [ Read More ](https://www.lazorpoint.com/insights/managed-it-private-equity-platform-companies) AI Fails Without the Foundation: A PE Playbook The AI budget is approved. The team is ready to move. But there's a question worth asking before any contract gets signed: Is your IT environment... [ Read More ](https://www.lazorpoint.com/insights/ai-readiness-foundation-pe-playbook) [Insights](https://www.lazorpoint.com/insights) ![chevron icon](https://www.lazorpoint.com/hubfs/Digifianz/Assets/Icons/Chevron%20right%20white.png) Search Insights ![chevron icon](https://www.lazorpoint.com/hubfs/Digifianz/Assets/Icons/Chevron%20right%20white.png) Subscribe by Email Delivering You IT Peace of Mind [Company](https://www.lazorpoint.com/company/the-lazorpoint-team) - [![chevron icon](https://www.lazorpoint.com/hubfs/Digifianz/Assets/Icons/Chevron%20right%20white.png) Our Approach ](https://www.lazorpoint.com/company/culture) - [![chevron icon](https://www.lazorpoint.com/hubfs/Digifianz/Assets/Icons/Chevron%20right%20white.png) Our Team ](https://www.lazorpoint.com/company/the-lazorpoint-team) - [![chevron icon](https://www.lazorpoint.com/hubfs/Digifianz/Assets/Icons/Chevron%20right%20white.png) Careers ](https://www.lazorpoint.com/careers) ![chevron icon](https://www.lazorpoint.com/hubfs/Digifianz/Assets/Icons/Chevron%20right%20white.png) Solutions - [ Managed IT Services ](https://www.lazorpoint.com/solutions/it-managed-services) - [ Case Studies ](https://www.lazorpoint.com/it-case-studies) [![chevron icon](https://www.lazorpoint.com/hubfs/Digifianz/Assets/Icons/Chevron%20right%20white.png) Insights ](https://www.lazorpoint.com/insights) ![chevron icon](https://www.lazorpoint.com/hubfs/Digifianz/Assets/Icons/Chevron%20right%20white.png) Company - [ Our Approach ](https://www.lazorpoint.com/company/culture) - [ Our Team ](https://www.lazorpoint.com/company/the-lazorpoint-team) - [ Careers ](https://www.lazorpoint.com/careers) [ Talk to an expert ](https://www.lazorpoint.com/talk-to-an-expert) [ Get a Quote ](https://www.lazorpoint.com/talk-to-an-expert) The IT department was consumed with fighting fires just to keep the system running. # NOT GETTING QUALITY BUSINESS INFO FROM INFORMATION SYSTEMS **The Scenario** The company’s CEO and executive team were growing increasingly frustrated with their IT team’s lack of leadership and innovative technology solutions to improve business productivity and growth. The executive team wasn’t getting accurate and timely reports that they could trust -- reports they needed to make smart business decisions. And when the executive team asked IT for something, the answer was usually a dispirited “no.” You see, the IT department was consumed with fighting fires just to keep the system running. And despite working long hours, the team lacked efficiency. Users hated the system because it was cumbersome, and the company was simply stuck -- crippled by both its IT system and its internal/external IT people. The CEO had learned of Lazorpoint, its PointMan™ system and its unique approach to information systems management a few years earlier. Only now did it become clear that managed IT services were surely a better, more strategic option than break-fix IT support. So, the CEO replaced his IT director with the Lazorpoint team; this prompted the IT director’s two direct reports to resign almost immediately. Initially, the CEO was concerned that the departure of all the company’s internal knowledge on information systems would hinder the company’s ability to serve its customers. But Lazorpoint assured the CEO that his company, like so many others in the past, would get through this and be better for it. ![9 Questions to Ask Before Choosing an IT Partner](https://www.lazorpoint.com/hubfs/Website%20CTAs%20(3).png) [ Read the guide Button Text Lazorpoint Site ](https://www.lazorpoint.com/offers/9-questions) ![Writing in a notebook 2](https://www.lazorpoint.com/hubfs/block%203%20(1)%20Updated.webp) RELATED SERVICES - [ Virtual CIO ](https://www.lazorpoint.com/virtual-cio-services) - [ Cloud Computing ](https://www.lazorpoint.com/solutions/cloud-computing-services) - [ IT Management ](https://www.lazorpoint.com/solutions/it-management) - [ Backup Disaster Recovery ](https://www.lazorpoint.com/solutions/it-disaster-recovery) Long Term Technology Solution ![Long Term Tech Solution](https://www.lazorpoint.com/hs-fs/hubfs/Long%20Term%20Tech%20Solution.png?width=360&height=360&name=Long%20Term%20Tech%20Solution.png "Long Term Tech Solution") **The Solution** A Lazorpoint team was assigned. The PointMan™ immersed himself in the client’s business and systems, participating in weekly executive team meetings, as well as quarterly and annual strategic planning sessions. Lazorpoint customized and implemented the processes, tools and practices of its strategic “Peace of Mind” framework: All user-support requests were routed to Lazorpoint’s support team for timely resolution, monitoring tools were deployed on all critical systems and key analytics were reported back to Lazorpoint. The IT experts also thoroughly assessed the company’s IT/IS environment, identifying issues that were preventing optimum productivity and customer service. Along the way, they discovered that many of the systems’ issues stemmed from inconsistent business processes, lack of training among key users and multiple poorly conceived customizations made to the ERP system. The PointMan™ created a long-term technology management vision for the company, developing an IS blueprint to guide the company over the next few years and assuming the role of “virtual” CIO. **The Result** ## A new ERP system for accounting, purchasing and inventory management was implemented.   Then added CRM for all customer-facing activities, a warehouse management system to automate many of the processes in the distribution centers and an integrated e-commerce system. Confidence in IT/IS has been restored to both the company’s CEO and executive team. Users within the company are now more engaged, have 24/7 access to the data they need (whenever they when they need it) and enjoy the peace of mind that their information systems are equipped with the best, most innovative technology solutions for optimum service and company growth. Take the first step toward making your IT strong, secure and strategic by talking to a Lazorpoint expert. [ Talk to an expert Button Text Lazorpoint Site ](https://www.lazorpoint.com/talk-to-an-expert) *Hear it from those who know us best.* *Running a business is hard.* Imagine taking *IT* completely off your plate and just focusing on the things you love. [ See all case studies Button Text Lazorpoint Site Button ](https://www.lazorpoint.com/it-case-studies) Business IT systems were down for 6 days. They had officially hit full-crisis mode. [ Find Out What Happened Next ](https://www.lazorpoint.com/quality-business-systems-case-study-2) The IT department was consumed with fighting fires just to keep the system running. [ Find Out How They Took Control ](https://www.lazorpoint.com/quality-business-systems-case-study) IT lead held all the keys to this company's IT. They would be in trouble if he left. [ Then He Did. Here Is What Happened Next ](https://www.lazorpoint.com/quality-business-systems-case-study-1) ### Get a Quote ![LAZ-Web-Horizontal-REV](https://www.lazorpoint.com/hubfs/Logos/Lazorpoint%20Logos/LAZ-Web-Horizontal-REV.png) 216.677.9892 - [Solutions](https://www.lazorpoint.com/solutions) - [Our Solutions](https://www.lazorpoint.com/solutions) - [*Case Studies*](https://www.lazorpoint.com/it-case-studies) - [Insights](https://www.lazorpoint.com/insights) - [*IT* Strategy](https://www.lazorpoint.com/insights/topic/it-strategy) - [*IT* Security](https://www.lazorpoint.com/insights/topic/it-security) - [Business Technology](https://www.lazorpoint.com/insights/topic/business-technology) - [*IT* Management](https://www.lazorpoint.com/insights/topic/it-management) - [Company](https://www.lazorpoint.com/company/the-lazorpoint-team) - [Our Team](https://www.lazorpoint.com/company/the-lazorpoint-team) - [Our Approach](https://www.lazorpoint.com/company/culture) - [Careers](https://www.lazorpoint.com/careers) - [Privacy Policy](https://www.lazorpoint.com/privacy-policy) [ Talk to an expert ](https://www.lazorpoint.com/talk-to-an-expert) © 2026  Lazorpoint ```json { "@context" : "http://schema.org", "@type" : "Corporation", "contactPoint" : { "@type" : "ContactPoint", "areaServed" : "US", "availableLanguage" : "English", "contactType" : "customer service", "telephone" : "+1 (216) 325-5200" }, "logo" : "", "name" : "Lazorpoint", "url" : "http://www.lazorpoint.com/" } ```