Business IT systems were down for 6 days. They had officially hit full-crisis mode.
The company’s CEO was growing frustrated with her head of IT because he was not providing what her business needed to serve its customers. To make matters worse, the IT chief had built the core business information systems almost single handedly -- he was therefore the only one who truly knew how everything worked. This meant that IT operations people often had to call on that head of IT directly just to keep the business running.
In summary, the IT chief clearly held the “keys to the technology kingdom,” so business operations would be severely compromised if he were simply fired.
The company did have another IT resource, but this other resource and the IT chief did not collaborate whatsoever: no cross-training, no co-documentation and no sharing of knowledge, tools and information.
Finally, the IT chief gave his notice and refused to help with any transitioning beyond his final two weeks at work. In an effort to regain control of her company, the CEO reached out to Lazorpoint in a pretty serious state of desperation.
Dave became the PointMan™ for the CEO. He quickly assessed the situation and assembled the right IT consulting leadership team to take charge of the remaining IT resource and the operations department throughout the transition.
Dave also made sure to leverage the remaining IT guy’s knowledge and skills, focusing him on areas where he’d provide the most value. Together, the Lazorpoint team and the IT resource identified the “landmines” (big issues that could kill the business, such as no critical data backup), reviewed the core business applications and developed an information systems blueprint to achieve the company’s vision for its technology management.
Excellent data backup solutions are in place and regularly verified, all landmines have been defused and documentation is strong.
The company is enjoying peace of mind from successful execution of Lazorpoint’s long-range, innovative technology solutions for IT efficiency and company growth. But most importantly, their PointMan™ implemented an IT structure to prevent this IT-hostage situation in the future: Never again will this company be handcuffed to one internal resource.