Business IT systems were down for 6 days. They had officially hit full-crisis mode.
Business as usual? Not here. This company’s core business information systems were down for six days. Accounting information was inaccessible, so printing payroll and accounts payable checks was certainly not an option. The company couldn’t invoice customers, print bills or enter any transactions. As for inventory management? Out of the question. This company had officially hit full-crisis mode.
Emotions were running high; the CEO and CFO were furious. The sole proprietor of the company’s current IT systems, a “one-man band” of sorts, was working as hard as he could. He had been promising for days to have the system up and running. But with each new morning came the same, frustrating news: Systems were still down.
The losses were substantial and multifaceted: In addition to losing all of their company’s operational functionality, the CEO and CFO lost confidence in their hard-pressed IT guy. However, they did gain something crucial: the realization that they needed to think differently about information systems management.
Having had previous experience with Lazorpoint, the CEO reached out to the managed IT experts.
Even though Lazorpoint knew little of this company’s business environment, it didn’t take our PointMan™ very long to develop a strategy, assemble a Lazorpoint team with all the right expertise and recruit the necessary software vendors. The Lazorpoint team also engaged the client in regular communication, so they were kept in the loop at all times: The CEO and CFO were given clear updates on what was going on, what was happening next and the overall progress of getting their information systems back on track.
To ensure this kind of company-crippling catastrophe doesn’t happen again, the client has relied on Lazorpoint to develop a high-level, customized IS blueprint for optimal IS management. Lazorpoint’s ongoing managed IT services and “Peace of Mind” framework -- monitoring all key systems, addressing user issues as they arise, putting preventative maintenance measures in place to maximize systems availability -- continuously promote the company’s growth potential and its team’s technology confidence.