Lazorpoint’s IT Help Desk is a team of highly skilled IT support engineers available to assist you with a wide range of issues related to IT, including application support, email support, server support, support for desktops, laptops, thin clients, tablets, phones, scan guns, printers, network support, internet support, and virus support. All of the things that, when not working properly, can slow you down.
Our monitoring system logs warnings and alerts, allowing our engineers to catch and contain issues before they become known to you. We work around the clock to minimize any downtime that those issues could potentially cause.
No matter the issue, the Lazorpoint IT help desk team is your single point of contact for all IT support, even if it means reaching out to another vendor or partner on your behalf. We can work seamlessly with your internal IT team if you have one, or we can fill in any operational gap if you don’t.
Quality of People and Process
The first line of the job description for our IT help desk team is not to troubleshoot and solve issues, it is to provide an excellent client experience.
A better client experience is not just about solving issues quickly. Our IT support engineers go beyond the traditional, break-fix model of IT support. We debrief the situation, identify the root cause, rectify the situation and improve our processes, tools and practices to prevent them from happening again. We do whatever it takes to get the job done right, and always make sure to communicate changes and progress.
Quantity of People
Having good people is critical to any business. At Lazorpoint we go to great lengths to measure the value that our people bring to our clients. But having the right number of good people is a major differentiator.
We maintain an industry-leading ratio of 1 engineer for every 2 clients. Others have ratios ranging between 1:5 and 1:15. Our low ratio allows us to respond quickly, and to devote the time required to keep your IT infrastructure running smoothly. It also allows your PointMan and Project Engineers to concentrate on moving your business forward, instead of running around putting out fires.