Business IT systems were down for 6 days. They had officially hit full-crisis mode.
Lazorpoint’s IT help desk is a team of highly skilled IT support engineers available to assist you with a wide range of issues related to IT, including, but not limited to:
- Application support
- Email support
- Server support
- Support for desktops
- Network support
Our monitoring system logs warnings and alerts, allowing our engineers to catch and contain issues before they become known to you. We work around the clock to minimize any downtime that those issues could potentially cause.
No matter the issue, the Lazorpoint IT help desk team is your single point of contact for all IT support, even if it means reaching out to another vendor or partner on your behalf. We can work seamlessly with your internal IT team if you have one, or we can fill in any operational gap if you don’t.
Lazorpoint not only knew how to make it work, but how to make it work for us
It's about the quality of our people and process. The first line of the job description for our IT help desk team is not to troubleshoot and solve issues, it is to provide an excellent client experience.
Having good people is critical to any business. At Lazorpoint, we go to great lengths to measure the value that our people bring to our clients. But having the right number of good people is a major differentiator.
We maintain an industry-leading ratio of one engineer for every two clients. Others have ratios ranging between 1:5 and 1:15. Our low ratio allows us to respond quickly and to devote the time required to keep your IT infrastructure running smoothly. It also allows your PointMan and project engineers to concentrate on moving your business forward, instead of running around putting out fires.
Never have regretted the decision to work with Lazorpoint. Everyone we have worked with has been great.
Our IT support engineers go beyond the traditional, break-fix model of IT support. We debrief the situation, identify the root cause, rectify the situation, and improve our processes, tools, and practices to prevent them from happening again. We do whatever it takes to get the job done right, and always make sure to communicate changes and progress. Contact us to learn more about how our IT help desk support team delivers IT solutions.