IT Support &
Security Specialist

Responsibilities

Our Support and Security Specialists are resourceful, enjoy serving and engaging with customers, have a love for technology, and are motivated to deepen their cybersecurity knowledge and skillset.

• Work closely with our cybersecurity team to ensure client roadmaps and security strategies are being delivered.

• Work closely with client delivery teams to establish and maintain effective identity and endpoint security across our client base.

• Stay informed on the security environment and make recommendations to improve our client’s security postures.

• Are intentional about collaboration and communication with team members. They commit to keeping promises made to teammates.

• Are willing to travel to assist local clients, when necessary.

• Participate in an on-call rotation with other team members.

• Respond to security events and notifications, including incident response

• Install and administer cybersecurity-related solutions using standardized procedures including:

  • Endpoint Detection and Response

  • MFA and Conditional Access

  • DMARC policies

• Provision and administer identity security systems within Microsoft 365 and Cisco

• Administer endpoint manager within Microsoft 365

• Administer security awareness training and testing programs

• Administer patch management systems

• Document and update security configurations

• Assist with compliance requirements

Qualifications

As a Support and Security Specialist at Lazorpoint, you must also have a certain level of technical and interpersonal capabilities to perform at a high level.

• Understands extraordinary service and has a deep desire to provide every customer with the greatest experience.

• Has excellent interpersonal and verbal/written communication skills.

• Has the ability to translate and clearly communicate complex technical concepts to non-technical individuals.

• Has strong problem-solving skills and can find resolutions to issues through research and working directly with senior engineers.

• Has excellent organizational and analytical skills.

• Can produce high-quality outcomes, both individually and in collaboration with teammates.

• Has a degree in Computer Science, Engineering, Business, or another related field.

• Technical certifications from Microsoft, Cisco, CompTIA, etc. are not required, but a plus.

• Passion and curiosity for cybersecurity and the impact it has in our lives both globally and locally