We are seeking Support Engineer co-op candidates

Co-op Support Engineers develop a broad range of experience working alongside our full-time engineers.

Responsibilities

Our Co-op Support Engineers are resourceful, enjoy serving and engaging with customers, and have a deep love for technology.

• Provide an excellent client experience for all service desk tickets.

• Solve tickets and provide a clear and efficient escalation experience for our clients when unable to resolve a ticket.

• Perform preventative maintenance tasks on servers, end-user devices, and network equipment.

• Test and install hardware and software.

• Stage new hardware in preparation for deployment into a production environment.

• Document common client issues.

• Work alongside team members.

• Local travel to client sites as needed.

• Participate in an on-call rotation.

Qualifications

As a Co-op Support Engineer at Lazorpoint, you must also have a certain level of technical and interpersonal capabilities to perform at a high level.

• Experience in a Microsoft Windows environment.

• Strong ability to drive issues to resolution through research and working directly with senior engineers.

• A deep desire and passion for providing outstanding service.

• Excellent interpersonal and verbal/written communication skills, including the ability to translate and clearly communicate complex technical concepts to non-technical individuals.

• Excellent organization, problem-solving and analytical skills.

• Ability to work well in a team environment as well as independently.

• A degree in Computer Science, Engineering, Business or another related field is preferred.

• Technical certifications from Microsoft, Cisco, Dell, Citrix, CompTIA, Apple, etc. a plus, but not required