Information technology is a complex component of the business world. Unless you come from an IT background, you probably don't have exhaustive knowledge in the field. And even with experience, you're up against an IT landscape that changes at a rapid pace.
If you are among one of the two million Mad Men viewers out there, you recently witnessed the introduction of the IBM System/360 computer to the show’s SCDP office. And, even if you aren’t following the changing times depicted on Mad Men, you probably have some sense of what the development of the computer has meant for businesses in the last half century. Since then, new technology has changed the world.
By 2025, the millennial generation will make up 75% of the workforce. And despite what much of the world thinks, these Gen-Yers are serious about their futures.
In its most basic sense, a customer service management, or CRM, system is software used to keep track of a company’s contacts. But, if we look a little deeper and think a little more strategically, CRM systems can be leveraged to deliver much more value than a glorified address book.Read More
“Big data” is a buzzword for the mass amounts of information that businesses obtain from their customers in order to gain a deeper, more insightful understanding of them. Utilizing big data technology appears to be the ideal business approach, as it offers the deeper-level information that companies rely on to connect with their customers. But, although helpful in certain aspects of business, big data can be just a little too big.
For years, an international industrial supplier only had basic IT support. It was all they thought they needed. They soon began to grow frustrated with their provider and the break-fix cycle of IT repairs. When systems went down, their distribution warehouses were paralyzed. Their IT infrastructure was more critical than they thought.
Most companies talk about the ROI of their technology solutions in terms of hardware, software and uptime. These are all fine measures of your return on investment, but there’s an even better overall metric to examine: the productivity of your people.
Owners and managers of small- to medium-sized businesses (SMBs) wear many hats in their business. These leaders are often well-versed in basic knowledge for accounting, sales, marketing and human resources, and they have a strong grasp on their company's operations. However, few SMB leaders know how to leverage information technology within their business.
Not all managed IT services are created equal. If you read our previous blog post about managed IT, you might be wondering what other differentiating factors you should consider to ensure you select the right IT partner for your business.