Support Engineer

Lazorpoint Support Engineers provide service to our clients by efficiently and effectively taking care of their day to day IT issues.

Responsibilities

• Provide an excellent first touch client experience for all service desk tickets
• Own and solve tickets, provide a clear and efficient escalation experience for our clients when unable to resolve a ticket
• Perform preventative maintenance tasks on servers, end user devices, and network equipment
• Test and install hardware and software
• Stage new hardware in preparation for deployment into a production environment
• Document common client issues
• Work alongside team members
• Local travel to client sites as needed
• Participate in an on-call rotation

Qualifications:

In addition to being resourceful and passionate about customer service and technology, we are also looking for the following qualities in a Support Engineer:

• Experience in a Microsoft Windows environment
• Strong ability to drive issues to resolution through research and working directly with senior engineers
• A deep desire and passion for providing outstanding service
• Excellent interpersonal and verbal/written communication skills, including the ability to translate and clearly communicate complex technical concepts to non-technical individuals
• Excellent organization, problem-solving and analytical skills
• Ability to work well in a team environment as well as independently
• A degree in Computer Science, Engineering, Business or another related field is preferred
• Technical certifications from Microsoft, Cisco, Dell, Citrix, CompTIA, Apple, etc. a plus

The purpose of this job description is to convey information essential to understanding the scope of the job and the general nature and level of work performed by the jobholders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with this position.