IT Support Engineer Career | Cleveland

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Delivering You IT Peace of Mind

Anytime I felt I was growing out of my position I was giving a new one with more responsibility. Harmon Tam
PointMan

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Lazorpoint Support Engineers provide extraordinary service to our clients by resolving their day-to-day IT issues efficiently and effectively.

Responsibilities

Our Support Engineers are resourceful, enjoy serving and engaging with customers, and have a deep love for technology.

As the first touchpoint for the client, you will provide an excellent first experience for all service desk tickets.
Own and solve support tickets as issues arise for your clients. When unable to resolve a ticket for the client, provide them with a clear and efficient path leading them to the person who can solve their problem.
Perform preventative maintenance tasks on servers, end-user devices, and network equipment.
Test and install hardware and software.
Stage new hardware in preparation for deployment into a production environment.
Document common client issues and how you resolved those issues to create a record, but will also help us learn how to better serve our clients.
Be intentional about collaboration and communication with team members. Commit to keeping promises made to your teammates.
Be willing to travel in order to assist local clients, when necessary.
Participate in an on-call rotation with other team members.

Qualifications

As a Support Engineer at Lazorpoint, you must also have a certain level of technical and interpersonal capabilities to perform at a high level.

Has an understanding of extraordinary service and a deep desire to provide every customer with the greatest experience.
Has excellent interpersonal and verbal/written communication skills.
Has the ability to translate and clearly communicate complex technical concepts to non-technical individuals.
Has experience in Microsoft Windows.
Has strong problem-solving abilities, and is able to find resolutions to issues through research and working directly with senior engineers.
Has excellent organizational and analytical skills.
Is able to produce high-quality outcomes, both individually and in collaboration with teammates.
Has a degree in Computer Science, Engineering, Business, or another related field.
Technical certifications from Microsoft, Cisco, Dell, Citrix, CompTIA, Apple, etc. are not required, but definitely a plus.

Take the first step toward making your IT strong, secure and strategic by talking to a Lazorpoint expert.

Talk to an expert

Business IT systems were down for 6 days. They had officially hit full-crisis mode.

The IT department was consumed with fighting fires just to keep the system running.

IT lead held all the keys to this company's IT.

They would be in trouble if he left.

Lazorpoint Support Engineers provide extraordinary service to our clients by resolving their day-to-day IT issues efficiently and effectively.

As the first touchpoint for the client, you will provide an excellent first experience for all service desk tickets.

Own and solve support tickets as issues arise for your clients. When unable to resolve a ticket for the client, provide them with a clear and efficient path leading them to the person who can solve their problem.

Perform preventative maintenance tasks on servers, end-user devices, and network equipment.

Test and install hardware and software.

Stage new hardware in preparation for deployment into a production environment.

Document common client issues and how you resolved those issues to create a record, but will also help us learn how to better serve our clients.

Be intentional about collaboration and communication with team members. Commit to keeping promises made to your teammates.

Be willing to travel in order to assist local clients, when necessary.

Participate in an on-call rotation with other team members.

Has an understanding of extraordinary service and a deep desire to provide every customer with the greatest experience.

Has excellent interpersonal and verbal/written communication skills.

Has the ability to translate and clearly communicate complex technical concepts to non-technical individuals.

Has experience in Microsoft Windows.

Has strong problem-solving abilities, and is able to find resolutions to issues through research and working directly with senior engineers.

Has excellent organizational and analytical skills.

Is able to produce high-quality outcomes, both individually and in collaboration with teammates.

Has a degree in Computer Science, Engineering, Business, or another related field.

Technical certifications from Microsoft, Cisco, Dell, Citrix, CompTIA, Apple, etc. are not required, but definitely a plus.

At Lazorpoint, you’ll find flexibility, autonomy, creativity and the compensation you deserve.