We are seeking Customer Experience Manager candidates

As a Customer Experience Manager, your primary mission is to not only safeguard and enhance the revenue within your dedicated portfolio of accounts but also to ensure an unparalleled customer experience. Join us in delivering exceptional results and delighting our clients.

Responsibilities

• Manage client accounts with the assistance of vCIOs (virtual Chief Information Officers) and Sales Managers.

• Help clients better leverage technology within their business by cross-selling and upselling new product and service offerings to address client needs.

• Successfully achieve quarterly sales goals.

• Hold in-person and remote meetings with clients to discuss strategy, budgets, and roadmaps.

• Manage and execute agreement renewals.

• Perform quoting, scheduling, client problem/resolution, and other administrative task to support the vCIOs and Sales teams.

• On-board new clients in collaboration with the new business development team.

• Work with the solution architect team to effectively scope client projects.

• Identify clients who are at risk and develop retention strategies.

• Share client feedback with relevant Lazorpoint teams and collaborate to ensure client expectations are being set and met accordingly.

• Communicate service, technology, and general client updates.

• Review client invoices monthly and work with finance department on any needed changes.

• Engage with client’s who have 60+ day past due balances.

• Other duties as assigned.

Required Skills

• Exceptional communication skills with a client-service and people-oriented approach.

• Proficiency in cross-departmental collaboration to achieve shared objectives by effectively communicating and cooperating with diverse teams.

• Consultative sales expertise.

• Ability to excel in high-pressure situations and handle difficult conversations while maintaining a tactful and professional demeanor.

• Exceptional problem-solving abilities.

• Exemplary organizational skills and a strong aptitude for time management.

Required Experience/Education

• Cross functional team work experience.

• Customer service experience.

Preferred Experience/Education

• Bachelor's Degree (BA/BS) in business, sales/marketing, computer Science, communications, or relevant field.

• Inside sales experience.

• Account management experience.

• Sales experience.