---
title: Customer Experience Manager | Cleveland | Lazorpoint
description: Lazorpoint seeks a Customer Experience Manager to drive growth and elevate customer experience in Cleveland, OH. Apply now and shape efficient solutions!
---
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Beyond the Checklist: Why Platform Scale Fails Without a Unified IT Blueprint When a private equity firm closes on a platform company, IT is frequently treated as an administrative post-close detail. That’s the assumption that...
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AI Fails Without the Foundation: A PE Playbook The AI budget is approved. The team is ready to move. But there's a question worth asking before any contract gets signed: Is your IT environment...
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Anytime I felt I was growing out of my position I was given a new one with more responsibility. Harmon Tam
PointMan
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# We are seeking Customer Experience Manager candidates
#### As a Customer Experience Manager, your primary mission is to not only safeguard and enhance the revenue within your dedicated portfolio of accounts but also to ensure an unparalleled customer experience. Join us in delivering exceptional results and delighting our clients.
**Responsibilities**
- ##### Manage client accounts with the assistance of vCIOs (virtual Chief Information Officers) and Sales Managers.
- ##### Help clients better leverage technology within their business by cross-selling and upselling new product and service offerings to address client needs.
- ##### Successfully achieve quarterly sales goals.
- ##### Hold in-person and remote meetings with clients to discuss strategy, budgets, and roadmaps.
- ##### Manage and execute agreement renewals.
- ##### Perform quoting, scheduling, client problem/resolution, and other administrative task to support the vCIOs and Sales teams.
- ##### On-board new clients in collaboration with the new business development team.
- ##### Work with the solution architect team to effectively scope client projects.
- ##### Identify clients who are at risk and develop retention strategies.
- ##### Share client feedback with relevant Lazorpoint teams and collaborate to ensure client expectations are being set and met accordingly.
- ##### Communicate service, technology, and general client updates.
- ##### Review client invoices monthly and work with finance department on any needed changes.
- ##### Engage with client’s who have 60+ day past due balances.
- ##### Other duties as assigned.
**Required Skills**
- ##### Exceptional communication skills with a client-service and people-oriented approach.
- ##### Proficiency in cross-departmental collaboration to achieve shared objectives by effectively communicating and cooperating with diverse teams.
- ##### Consultative sales expertise.
- ##### Ability to excel in high-pressure situations and handle difficult conversations while maintaining a tactful and professional demeanor.
- ##### Exceptional problem-solving abilities.
- ##### Exemplary organizational skills and a strong aptitude for time management.
**Required Experience/Education**
- ##### Cross functional team work experience.
- ##### Customer service experience.
**Preferred Experience/Education**
- ##### Bachelor's Degree (BA/BS) in business, sales/marketing, computer Science, communications, or relevant field.
- ##### Inside sales experience.
- ##### Account management experience.
- ##### Sales experience.
Take the first step toward an IT career with Lazorpoint.
[ Apply Today Button Text Lazorpoint Site ](https://www.lazorpoint.com/apply)
Matt Kraska, COO, speaking on what makes Lazorpoint's company culture special.
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- [ Apply Now ](https://www.lazorpoint.com/apply)
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- [ Careers ](https://www.lazorpoint.com/careers)
**A Career at Lazorpoint**
## At Lazorpoint, you’ll find flexibility, autonomy, creativity and the compensation you deserve.
Take the first step toward making your IT strong, secure and strategic by talking to a Lazorpoint expert.
[ Talk to an expert Button Text Lazorpoint Site ](https://www.lazorpoint.com/talk-to-an-expert)
*Hear it from those who know us best.* *Running a business is hard.* Imagine taking *IT* completely off your plate and just focusing on the things you love.
[ See all case studies Button Text Lazorpoint Site Button ](https://www.lazorpoint.com/it-case-studies)
Business IT systems were down for 6 days. They had officially hit full-crisis mode.
[ Find Out What Happened Next ](https://www.lazorpoint.com/quality-business-systems-case-study-2)
The IT department was consumed with fighting fires just to keep the system running.
[ Find Out How They Took Control ](https://www.lazorpoint.com/quality-business-systems-case-study)
IT lead held all the keys to this company's IT.
They would be in trouble if he left.
[ Then He Did. Here Is What Happened Next ](https://www.lazorpoint.com/quality-business-systems-case-study-1)
### Get a Quote
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